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If you ordered 2 items, one with express delivery and one with standard delivery, the express delivery will still be shipped within 48 hours.The other item will be shipped separately, so you will receive 2 packages!

If you ordered 2 items, one with express delivery and one with standard delivery, the express delivery will still be shipped within 48 hours. The other item will be shipped separately, so you will receive 2 packages!

What if I have an order with express and standard delivery?

Shipping

How do I make a return?

What are the returning costs?

Can I return SALE products?

What is your return policy?

How long does it take for my return to be processed?

How can I exchange an item?

Can I exchange or return items on-site?

Is there an option for a refund or exchange?

Returns & Refunds

What is your delivery time?

What are the shipping costs?

My order shows as delivered, but I haven't received anything?

Can I change my delivery address?

Are there import or customs fees?

Do you also deliver to pick-up points?

Do i get a tracking code?

Are all your sneakers authentic?

Are all the sneakers unworn?

How can you offer all those sold-out sneakers?

Are the sneakers delivered in the original box?

Authenticity

What payment methods do you offer?

What if my package gets lost?

How can I cancel my order?

Do you have discount codes?

I placed an order but didn’t receive a confirmation email?

I want to change my order

Orders

Who are we?

Are you registered with the Chamber of Commerce (KVK)?

Do you have a physical store?

Can I sell on SneakerAsk?

Who is SneakerAsk?

What is the status of my order?

Order Status

What if I have an order with express and standard delivery?Updated a month ago