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How do I make a return?

What are the returning costs?

Can I return SALE products?

What is your return policy?

How long does it take for my return to be processed?

How can I exchange an item?

Can I exchange or return items on-site?

Is there an option for a refund or exchange?

Returns & Refunds

What is your delivery time?

What if I have an order with express and standard delivery?

What are the shipping costs?

My order shows as delivered, but I haven't received anything?

Can I change my delivery address?

Are there import or customs fees?

Do you also deliver to pick-up points?

Do i get a tracking code?

Shipping

Are all your sneakers authentic?

Are all the sneakers unworn?

How can you offer all those sold-out sneakers?

Are the sneakers delivered in the original box?

Authenticity

What payment methods do you offer?

What if my package gets lost?

How can I cancel my order?

Do you have discount codes?

I placed an order but didn’t receive a confirmation email?

I want to change my order

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