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Absolutely!We accept returns for both SALE items and new collection items, provided they are registered for return within 14 days and your order meets our return conditions.

Absolutely!. We accept returns for both SALE items and new collection items, provided they are registered for return within 14 days and your order meets our return conditions.

Can I return SALE products?

Returns & Refunds

How do I make a return?

What are the returning costs?

What is your return policy?

How long does it take for my return to be processed?

How can I exchange an item?

Can I exchange or return items on-site?

Is there an option for a refund or exchange?

What is your delivery time?

What if I have an order with express and standard delivery?

What are the shipping costs?

My order shows as delivered, but I haven't received anything?

Can I change my delivery address?

Are there import or customs fees?

Do you also deliver to pick-up points?

Do i get a tracking code?

Shipping

Are all your sneakers authentic?

Are all the sneakers unworn?

How can you offer all those sold-out sneakers?

Are the sneakers delivered in the original box?

Authenticity

What payment methods do you offer?

What if my package gets lost?

How can I cancel my order?

Do you have discount codes?

I placed an order but didn’t receive a confirmation email?

I want to change my order

Orders

Who are we?

Are you registered with the Chamber of Commerce (KVK)?

Do you have a physical store?

Can I sell on SneakerAsk?

Who is SneakerAsk?

What is the status of my order?

Order Status

Can I return SALE products?Updated a month ago