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SneakerAsk

At SneakerAsk, we strive to ensure that every order reaches you in perfect condition.If your order has been lost during transit, please contact our customer service team via our contact form on the website, including your order number and all relevant details.

At SneakerAsk, we strive to ensure that every order reaches you in perfect condition. If your order has been lost during transit, please contact our customer service team via our contact form on the website, including your order number and all releva

What if my package gets lost?

Orders

How do I make a return?

What are the returning costs?

Can I return SALE products?

What is your return policy?

How long does it take for my return to be processed?

How can I exchange an item?

Can I exchange or return items on-site?

Is there an option for a refund or exchange?

Returns & Refunds

What is your delivery time?

What if I have an order with express and standard delivery?

What are the shipping costs?

My order shows as delivered, but I haven't received anything?

Can I change my delivery address?

Are there import or customs fees?

Do you also deliver to pick-up points?

Do i get a tracking code?

Shipping

Are all your sneakers authentic?

Are all the sneakers unworn?

How can you offer all those sold-out sneakers?

Are the sneakers delivered in the original box?

Authenticity

What payment methods do you offer?

How can I cancel my order?

Do you have discount codes?

I placed an order but didn’t receive a confirmation email?

I want to change my order

Who are we?

Are you registered with the Chamber of Commerce (KVK)?

Do you have a physical store?

Can I sell on SneakerAsk?

Who is SneakerAsk?

What is the status of my order?

Order Status

What if my package gets lost?Updated a month ago