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What payment methods do you offer?
We offer multiple payment methods. We accept iDeal, Bancontact, Klarna, Credit/Debit Card, PayPal, and IN3.
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Orders
What if my package gets lost?
At SneakerAsk, we strive to ensure that every order reaches you in perfect condition. If your order has been lost during transit, please contact our customer service team via our contact form on the website, including your order number and all releva
How can I cancel my order?
Yes!. Within 4 hours: We will not charge any extra fees. After 4 hours, shipping and payment fees will be applied. We operate internationally and incur costs within 4 hours to get your package to you as quickly as possible. Additionally, if you order
Do you have discount codes?
Yes, we do!. If you sign up for our newsletter at the bottom of the page, you'll receive a €5 standard discount. This discount is also valid on sale items.
I placed an order but didn’t receive a confirmation email?
It’s possible that the email ended up in your junk or spam folder. If you can’t find the confirmation email there either, please contact our customer service!
I want to change my order
Yes, you can! If you'd like a different size or sneaker, we can make the change for you within the existing order. We do not recommend placing a new order, as canceling the old order may incur additional costs.