SneakerAsk logo
SneakerAsk logo

All articles

What is your return policy?Updated a month ago

Ensure your return meets the following requirements:

  • Your return is registered within 14 days.
  • The sneakers are unworn. This means no creases in the shoes, no dirt, and/or signs of wear.
  • The box is in good condition, as it was received.
  • All tags (such as factory tags, extra laces, additional cards, and any other included items) must be attached to the product!
  • Your return is sent in a shipping box, not in the sneaker box or a bag.
  • We only accept returns created via our return portal.
  • ALWAYS ship your products in an additional outer box. Keep your shipping receipt safe! We are not responsible for lost return shipments.
Was this article helpful?
Yes
No